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Difficult conversations : how to discuss what ... Read More

Heen, Sheila.(Added Author). Patton, Bruce.(Added Author).

Available copies

  • 1 of 1 copy available at Berklee College of Music.

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0 current holds with 1 total copy.

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Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Valencia Main Library BF637.C45 S78 2010 37684001092392 Valencia Stacks Copy hold / Volume hold Available -

Record details

  • ISBN: 9780143118442
  • ISBN: 0143118447
  • ISBN: 9780143118442
  • ISBN: 0143118447
  • ISBN: 0670883395
  • ISBN: 9780670883394
  • Physical Description: xxxiii, 315 pages : illustrations ; 20 cm
  • Edition: 10th anniversary ed.
  • Publisher: New York : Penguin Books, ©2010.

Content descriptions

General Note:
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult ... Read More
Originally published in the U.S.A. by Viking Penguin, 1999.
Formatted Contents Note:
Sort out the three conversations -- Stop arguing ... Read More
Summary, etc.:
From the Harvard Negotiation Project, the ... Read More
Subject: Interpersonal communication.
Interpersonal communication > Case studies.
Summary: From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

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